Returns

We understand you might change your mind or request a refund. We want to deliver a high quality of customer care and ensure customers are happy. However, if this is not the case:

You can return anything you have ordered from us within 14 days.

  • You have 14 days from the day you receive your product(s) to request a refund or we cannot issue any refunds. 
  • Contact us via email info@cosmicchains.com with your order number and return request. 
  • Return postage is the responsibility of the buyer
  • We can only accept unworn products in the original packing as returns without damage. 
  • when we process refunds we always refunded it the same way it was paid for when the original order was placed. 
  • We ask if you decided to return you item. Please ensure you have quoted your order number and name. We cannot process any refunds without this information. 

We have a high standard of quality control when checking products before they are shipped. We ensure all goods are shipped with care and attention. If this is not the case and your product has been damaged during delivery then please contact us at your earliest opportunity. (We will require a photograph to prove the exact damage of any products received) Your can send this to us this via info@cosmicchains.com